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We’re sorry you didn’t receive your email! Please check your spam or junk folder first. It's also possible the email address you entered was incorrect.

If you still can't find it, our Customer Care Team is happy to help by providing your order and tracking numbers. Reach us at [email protected].

You have a few options:

• Check your email: You’ll receive an email confirmation when your order ships.
• Log into your account: Sign in to view your complete order history and current order status.
• Contact us: Still have questions? Email [email protected] and we’ll assist you.

Returns may take 2–3 weeks to process. You’ll receive a refund back to your original form of payment once completed.

We recommend shipping your return with a tracking number so you can monitor the delivery.

At this time, we do not offer gift wrapping or gift messaging.

No. Currently, we can only ship to one address per order.

Unless otherwise noted on the product detail page, our products are for decorative use only.

If an item is food-safe or safe for dishwasher, oven, or microwave use, that information will be listed on its product page.

For specific questions, please reach out to [email protected].

Yes! If you are a retailer, you can submit an application and your business tax ID on our wholesale website.

Please allow up to seven (7) business days for review.

For general wholesale inquiries, call our team directly at 1-800-456-4568.

At this time, we do not accept prepaid gift cards or international credit cards.

We currently accept:

Visa, MasterCard, American Express, and Discover.

Promotions are available to customers purchasing for personal use or for their own business. They are not intended for resale or redistribution.

If you are an authorized reseller, please visit sullivangift.com/wholesale-registration to register for a wholesale account.

Unless specifically stated, only one promotion can be applied per item. Promotions are non-transferable and cannot be combined.

Yes. Unless noted otherwise, promotions expire at 11:59 p.m. EST on the expiration date provided. Promotions do not apply to gift cards or discontinued products unless stated.

No. Discounts, prizes, and promotional offers only apply to new orders and cannot be retroactively applied to past purchases.

If your promotion requires a code, simply enter it at checkout. Be sure to apply it before completing your purchase!

• Clearance pricing is valid for new orders only.
• Items are priced as marked—no additional codes apply unless stated otherwise.
• We cannot make price adjustments on previous clearance purchases.

Some promotions may require a minimum purchase amount. Details will be provided with each specific offer.

For BOGO offers, the discount applies to the lower-priced item unless otherwise noted.

• Everyday free shipping requires a $100 minimum order, unless stated otherwise.
• Free shipping weekends typically require a $50 minimum order.
• Free shipping promotions are only valid for delivery within the contiguous 48 U.S. states.
• As with other offers, free shipping applies and cannot be combined unless specifically stated.

Yes. Prices, promotions, and offers are subject to change without notice.

Once an order has begun processing, we are unable to cancel or make changes. Please double-check your order before submitting it!

Standard shipping to the contiguous 48 U.S. states is $9.99.

• Orders may take 3–5 business days to process.
• Once shipped, standard ground delivery typically takes an additional 5–7 business days.
• Orders placed on weekends, holidays, or during flash sales may need extra time for processing.

No. A valid street address is required for delivery. We are unable to ship to PO boxes.

If a delay occurs, we’ll do our best to notify you. However, we do not offer monetary compensation for delayed deliveries.

We accept Visa, MasterCard, American Express, and Discover.

We do not accept prepaid gift cards or international credit cards at this time.

Please make sure your billing address matches the address on file with your credit card provider. Mismatched information may prevent your order from being processed.

If you’re not completely satisfied with your purchase, you can return eligible items within 14 days of delivery for a refund of the product price.

Returned items must be:

• In new, unused condition
• With original tags, packing slip or order confirmation, and all original packaging/components
  

Please note:

• Personalized items, clearance items, and items marked FINAL SALE are not eligible for return.
• Returns received more than 30 days after the purchase date may be refused.
• Shipping charges are only refundable if your order arrives damaged.