Order & Shipping Information

Ordering Information

All Sullivans orders are processed and shipped from our home base in Sioux Falls, South Dakota.
Please note that once an order has begun processing, we are unable to cancel or make changes.
Shipping fees are non-refundable.

Shipping Information

Orders may take up to 3–5 business days to process after being received.
Once processed, please allow an additional 5–7 business days for standard ground shipping.
Orders placed on weekends, holidays, or during flash sales may require additional processing time.
If an unforeseen delivery delay occurs, we will do our best to notify you, but we do not offer monetary compensation for late deliveries.
Standard shipping to the lower 48 states is $9.99.
Please note: We are unable to deliver to PO boxes. A valid street address is required for delivery.

Billing Information

Please double-check your address details when placing an order. Your billing address must match the address on file with your credit card provider. If the information does not match, your order may not be processed.

Return Policy

If you’re not completely satisfied with your Sullivans purchase, we accept returns within 14 days of delivery for a refund of the product price (with proof of purchase from www.SullivansHomeDecor.us).
Returned items must be in new, unused condition with original tags, packing slip or order confirmation, and all original packaging and components included.

Please note:

  • Personalized items, clearance merchandise, and items marked ‘FINAL SALE’ are not eligible for return.

  • We reserve the right to refuse returns received more than 30 days after the date of purchase.

  • Shipping charges are only refundable if the order arrives damaged. All other shipping fees are non-refundable.

Payment Types

We accept Visa, MasterCard, American Express, and Discover.
At this time, we do not accept prepaid gift cards or international credit cards. Orders using these payment methods will not be processed.

Price Adjustments

If an item you purchased goes on sale, we offer a one-time price adjustment on full-priced merchandise within three (3) days of the original purchase date.