Privacy policy

At Sullivans Home Decor, we respect your right to privacy. Sullivan, Inc., located at 3101 N. 4th Avenue, Sioux Falls, South Dakota 57104, owns and operates this website. You can contact us by email at [email protected] or by phone at 1-800-456-4568 or 1-605-339-4274.

Information We Collect

To better serve you, we collect two types of information: Personally Identifiable Information and Non-Personally Identifiable Information. Our goal is to provide a smooth, efficient, and customized experience.

  • Personally Identifiable Information:
    This includes information that identifies you personally. We collect this information only if you voluntarily provide it. For example, when you apply for a Sullivan account, we may request your name, address, phone number, email, fax number (if applicable), and other statistical information necessary to process your application and better serve you. If you choose not to provide certain information, we may not be able to fulfill your request.

  • Non-Personally Identifiable Information:
    This includes information that does not directly identify you. We gather data such as the URL of the website you visited before ours, the URL you visit after leaving our site, your browser type, and your IP address. This information is collected and analyzed individually and in aggregate.

  • Cookies:
    Cookies are small text files stored on your computer for record-keeping purposes. We use cookies to store a unique identifier number, but no personal information is stored in them. If you disable cookies, you can still use our site, although some features may be limited.

How We Use and Disclose Your Information

We primarily use your Personally Identifiable Information to:

  • Notify you about account approvals, order status, and shipping updates

  • Provide requested information regarding your orders or company updates

  • Inform you about upcoming promotions, new products, and events

  • Help troubleshoot problems or resolve disputes

We do not sell, trade, or rent your Personally Identifiable Information.
We will disclose personal information only when required by law, in response to a subpoena, to cooperate with law enforcement investigations, or to protect against misuse of our site. We also reserve the right to report activities we believe, in good faith, are unlawful.

Managing Communications

If you do not wish to receive emails, mail, or telephone calls from us, you can opt out by contacting us via email, mail, or phone.
Please note that communications related to order confirmations and updates will continue regardless of your preferences.

Links to Third-Party Websites

Sullivans Home Decor does not link to any third-party websites. If a third-party website links to us without our permission, we are not responsible for their actions or content.

Security

We use industry-standard encryption technologies to secure credit card transactions. Data is transferred over FTPS and stored securely over SSL connections.
Each approved customer may receive a unique User ID and password for additional security.
While we take reasonable steps to protect your information, no internet or wireless transmission can be guaranteed 100% secure.

Minors

We do not knowingly collect, use, or disclose Personally Identifiable Information from visitors under the age of 18.

Changes to Our Privacy Policy

Sullivans Home Decor reserves the right to modify or update this Privacy Statement at any time without prior notice.
Updates will be posted on our website and will apply to all past, current, and future users.
This Privacy Policy is effective as of September 1, 2010, and was last updated on April 28, 2025.